Shipping & Returns
Shipping Policy
We are currently shipping pan-India. It will take anywhere between 5-7 working days, depending on your delivery address. We offer free shipping on orders worth Rs.2,399 and above. Orders under Rs.2,399 will have a shipping charge depending on where you reside.
Returns
-returns will be accepted only within the first 7 days from when you receive the product.
- Incase the ribbon has been detached from the dress, we will not be accepting any return for that particular garment
- the return will not be accepted if there are any signs of wear and tear, stains, deodorant marks on it.
How to make a return?
-to initiate a return please email us at sales@therapyclothing.com with your order number and reason for return.
- you will receive an email confirmation of the return once it has been completed
-The refund will be in your account or in Therapy clothing wallet within 14 days from the date of your return
Refund Policy
To be eligible for a return, you have to return the product within 7 days of receiving your purchase. The product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at sales@therapyclothing.in
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong product so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Also please note ₹200 will be deducted from the refund amount for returns.
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